Missing ASK key for MacOS and iOS devices

[a-camacho]

Describe the bug
When using last version of SEB Server and SEB Client on MacOS and iPadOS devices, we have a strange behaviour : contrary to SEB Client on Windows, when using SEB clients on Apple devices, all these SEB Clients seem to not be sending ASK key to SEB Server.

To Reproduce
Steps to reproduce the behavior:

1. Create a exam on Moodle LMS and link it to SEB Server
2. Start exam on SEB-3.10-WIN + SEB-3.6-MAC + SEB-3.6-IPAD

Expected behavior

• Find ASK key for windows device = OK
• Find ASK key for mac os device = NOK
• Find ASK key for ipad device = NOK

Because of missing ASK key, macOS and ipadOS devices cannot have their ASK granted.

Screenshots

Setup (please complete the following information):

• SEB Server : 2.2.0-7fe1976
• SEB on MacOS (15+26) and iPadOS (17+26) : 3.6
• SEB on Windows 11 : 3.10

[danschlet]

That's very strange, as we explicitly tested ASK transmission with 3.6 before its release, both on macOS and iOS, and it worked.

We will see if we can reproduce that.

[a-camacho]

That's very strange, as we explicitly tested ASK transmission with 3.6 before its release, both on macOS and iOS, and it worked.

We will see if we can reproduce that.

Let me know if you want access to our SEB Server to reproduce/debug it.
Could we do something wrong that would send Windows ASK but not Apple ASK ?

Thanks a lot.

[danschlet]

Yes, let give us access please, we now also tried it with macOS 26 and we have various students using SEB 3.6, and their clients send ASK to our SEB Server. So I assume it's some incompatibility with your SEB Server instance.