Can we highlight hostile UX designs as well?

[ashtonian]

Chase's wording is imo intentionally hostile on their privacy opt out:
"Please limit sharing my personal information with your affiliates for their marketing purposes as your Privacy Notice describes." with Yes Or No Options. The correct answer is yes but this is weird when referring to turning off a feature. Not sure if/how to do this but I think it could be worth it.

[troy]

@ashtonian Thanks for bringing this up and including the screenshot. As you said, those aren't very readable. Given that it's a bank (and I've seen lots and lots of copy from banks that isn't very readable :-) ), I could imagine this being unintentional.

One way the site could handle this is mentioning which option to choose for opt-out interfaces that aren't clear. I haven't seen many that are as poorly-worded as this one, so it wouldn't be necessary on many listings. On this one, the details could say something like: On privacy preferences page, select "Yes" to limit sharing.

Does that seem like an improvement?

[ashtonian]

That sounds like a good idea, love the repo btw. I think thats a good idea or maybe add a warning icon "Select 'YES' to opt out". I can submit screens of some of these too if thats desirable. I started going through some of these but didn't have all the info I needed in front of me for some. I'll make another round and submit prs.

I think its 💯 intentional, they have dedicated resources that comb over every piece of copy everywhere else.

[troy]

👍 Thanks! That text addition sounds like a good first step. I'll leave this issue open and will resolve it when I commit and deploy the wording change, probably next week.

If you encounter other sites where a reasonable person wouldn't be able to figure out which option to click (or would otherwise get stuck trying to opt out), yes, please do open another issue or issues about them.

[troy]

As part of January 2021 updates, I'll add a note and/or instruction about any opt-out interfaces that look unreasonably complex.