The BoldDesk Mobile Support SDK enables you to integrate a fully functional help center directly into your mobile application. This allows end-users to access support tickets and Knowledge Base (KB) articles inside the app, reducing the need to open a web browser.
With the SDK, you can:
- Create a customizable help center dashboard.
- Enable users to submit support requests with attachments.
- Offer search and filtering capabilities for KB articles to support self-service.
- Track ticket status, reply to agents, update, and close tickets.
- Support both anonymous and authenticated users through JWT-based authentication.
- Include push notifications for real-time updates.
The SDK is lightweight, supports theming to match your app’s branding, and guarantees secure authentication.
| Feature | Anonymous | Authenticated |
|---|---|---|
| View KB Articles | ✅ | ✅ |
| Create Ticket | ✅ | ✅ |
| View Tickets | ✅ | |
| Push Notifications | ✅ |
| Platform | Minimum OS Version | Language | Version |
|---|---|---|---|
| Android | API 28+ | Kotlin | 2.0+ (Gradle Compatibility) |
| iOS | 14.0+ | Swift UI | 5.3 |
| Flutter | — | Dart | Latest |
| React Native | — | JavaScript | Latest |
To set up the SDK in BoldDesk, learn more on How to Configure Mobile SDK in BoldDesk