My name is Brandon, though many in the tech community know me as "Mr. BT." I'm a Support Engineer based in southern Virginia, with a proven track record in delivering exceptional IT Service Management (ITSM) and automation solutions. I thrive on optimizing business processes, empowering support teams, and implementing ITIL best practices to drive operational excellence.
Through my GitHub handle iammrbt, I share automation scripts and support resources that highlight my passion for bridging technology and business needs.
- Application Support Management: Expert in overseeing daily operations and maintaining efficient, multi-tiered support models that enhance organizational performance.
- IT Service Management (ITSM): Proven ability to deliver ITSM solutions that improve service quality, reduce downtime, and boost productivity.
- ITIL Best Practices: Skilled in applying ITIL frameworks to standardize and streamline support processes across global teams.
- Software Automation: Proficient in developing automation solutions using Python and SQL to optimize routine tasks and processes.
- Integration Platforms (iPaaS): Experienced with tools like Zapier and Power Automate for connecting systems and automating workflows.
- Process Improvement: Adept at analyzing business processes to identify inefficiencies, resulting in significant time and cost savings.
- Leadership & Collaboration: Strong background in managing cross-functional teams, fostering collaboration, and driving continuous improvement initiatives.
Throughout my career, I have successfully managed projects that balance technical expertise with strategic leadership. My approach combines innovative automation techniques with a deep understanding of ITIL and ITSM principles, ensuring that every solution aligns with broader business goals and delivers measurable value.
I am committed to professional development and staying at the forefront of technology trends. Whether enhancing my skills in Python, exploring advanced automation techniques, or refining support strategies, I consistently seek opportunities to deliver greater value and innovation to every organization I serve.
If you're looking for a dedicated Application Support Manager who can drive efficiency and innovation in IT operations, I'd be delighted to connect. Please reach out via the channels below:
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